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I created an MSSQL 2005 database using my server's default collation (Latin1_General_CS_AS) and searches require exact case (i.e. Searching for TFC returns results but TfC does not). Of course, the...
id# 11195 | Planned Release: TicketDesk 1.2 | Last Updated: Sep 9 at 4:06 AM
by StephenRedd
Hello,
This is my first time using AD users. From debugging, it seems like the TicketDesk system is not recognizing the groups a user belongs to. I have created three groups in AD, Submitter, He...
id# 10732 | Planned Release: TicketDesk 1.2 | Last Updated: Aug 28 at 10:49 AM
by StephenRedd
Hi guys,
the links for tags, which includes special chars ( such as # ) should be url encoded..
id# 11108 | Planned Release: TicketDesk 1.2 | Last Updated: Aug 28 at 10:48 AM
by StephenRedd
hi,
ticket submitter role can not download attachments.. those users are redirected to the mytickets.aspx page...
i guess it's an authorization problem...
I checked code..
public static bool ...
id# 11109 | Planned Release: TicketDesk 1.2 | Last Updated: Aug 28 at 10:46 AM
by StephenRedd
The TicketCenter needs to include a list view for tickets filtered by status and owner.
Funcationally this is nearly identical to the Assigned Tickets list view, but with Owner instead.
This list...
id# 9750 | Planned Release: TicketDesk 1.2 | Last Updated: Aug 20 at 8:23 AM
by StephenRedd
Ticketdesk, like most similar applicaitons, can be somewhat chatty with their notifications. Currently notification emails are sent in real-time as changes to tickets are made which can produce som...
id# 9737 | Planned Release: TicketDesk 1.2 | Last Updated: Aug 6 at 4:01 AM
by StephenRedd
TicketDesk currently only sends notificaitons to the owner and assigned user for a ticket.
There is some value in allowing other users to "subscribe" to a ticket to recieve notifications. Owners ...
id# 9736 | Planned Release: TicketDesk 1.3 | Last Updated: Jul 29 at 10:25 PM
by smurawski
TicketDesk already includes email notifications when tickets change, and there are work items in place to improve this functionality as well.
It would be of great value, especially in higher-volu...
id# 9738 | Planned Release: TicketDesk 1.2 | Last Updated: Jul 29 at 10:21 PM
by smurawski
TicketDesk's list views should allow users to set sort orders for multiple columns.
The sort choices should be displayed on page so the user can see their sort at a glance
The sort editor should ...
id# 9848 | Planned Release: TicketDesk 1.2 | Last Updated: Jul 29 at 3:56 AM
by StephenRedd
There are performance issues with TicketDesk's support for AD security.
AD is a VERY poor performing system, and so some of the queries TicketDesk has to perform perform poorly as a result. This p...
id# 9752 | Planned Release: TicketDesk 1.3 | Last Updated: Jun 18 at 3:02 AM
by tarekjajeh
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